Q1. When someone contacts you, what actually happens? *

Most of the time I am pretty quick unless life gets in the way

They hear from me eventually and by then they might not remember who I am

They get a reply so fast they probably wonder if I sleep

I try but things slip when the day gets messy

(Be honest. Most people don’t love their answer.)

Q2. How fast do you follow up with leads who go quiet? *

I do not follow up, I simply hope for the best

A couple of days if I am honest

I tell myself I will get to it then never do

Same day, no hesitation

Q3. If someone visits your website right now, do they know what to do? *

My website feels like a lucky dip

They will look around and hope they choose the right button

Mostly yes but it could be smoother

Yes, they can book or enquire instantly

Q4. How often do new Google Reviews appear? *

Sometimes when I remember

Yes, I have reminders or check ins in place

Never, once they leave that is it

Only when things are slow

Q5. After someone finishes with you, do you reach out again *

Sometimes when I remember

Never, once they leave that is it

Only when things are slow

Yes, I have reminders or check ins in place

Q6. Do you have any automation running behind the scenes? *

Yes, it works and it saves me time

A little, it needs help but it exists

Nothing, it all relies on me

I tried, then gave up

Q7. How does your business look online next to competitors *

Fine but inconsistent

Competitors look polished, I look like older internet

Looks like I rushed it on a Sunday night

Strong, clear and trustworthy

Q8. When a lead goes cold, what do you normally do? *

I check in occasionally

Automated follow up that keeps the conversation alive

Nothing, it becomes a silent staring match

Reminders for myself

Q9. Do you share education or helpful content with your audience *

Yes, consistently

Content feels like a luxury I do not have time for

Sometimes when I get motivated

Rarely

Q10. How personal are your replies to new leads? *

Enough to sound human

Very personal, they feel understood

A mix of templates and genuine effort

Copy, paste and hope for the best

Q11. Do you have anything in place to encourage repeat business? *

I reach out sometimes

Yes, reminders or offers at the right time

No, I rely on memory and luck

Rarely

Q12. If we opened your sales system together right now, what would we find? *

A clean structure that makes sense

Mostly works but has gaps

Plenty of chaos

Guesswork dressed up as effort

Full Name *

Business Name *

Email *

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