How fast do you actually respond to new enquiries?
*
⏱ Within the hour – not bad, not brilliant
💤 When we get around to it – depends if Karen checks the inbox
⚡️ Within 5 minutes – we’re on it like flies on a pie
😅 By the end of the day – if we remember
(Be honest. This one stings for most.)
1 of 9
What actually happens after you send a quote?
*
😬 Wait… we were supposed to do that?
🙃 We check in once or twice
🧠 We follow up manually—if we remember
✅ We follow up multiple times (automated or on a schedule)
2 of 9
Are your Google Reviews growing—consistently?
*
🧊 Haven’t looked in months
⏰ We ask when we remember
🚀 Yes, we ask and it shows
🤷🏻♂️ We know we should
3 of 9
Do you personalise how you follow up with leads?
*
❓What does ‘segmenting’ mean again?
✅ We do a bit
💡 Yes, and we tailor comms accordingly
😬 Not really
(Aka segmentation—not creepy, just smart.)
4 of 9
Do leads hear from you again if they don’t buy?
*
🔁 Yes, we’ve got a nurture flow
🤷♀️ Sometimes
🧍🏻 Not unless they message us
👻 Rarely
5 of 9
Do you have a consistent way to capture new leads?
*
📬 Yes, we’re sending traffic somewhere
🧲 Yes—forms, quizzes, landing pages etc.
😅 We rely on luck and referrals
👀 People just call or email
6 of 9
Do you know your best-performing lead source?
*
📊 100%. We track everything
😐 We’ve got some idea
🤷 Couldn’t tell ya
❓Not sure we’ve looked
7 of 9
How many systems or tools are you juggling?
*
💪 A few, but it’s clean
🧩 One clean system
📉 We’re drowning in logins
😵 Four or more and it’s messy
CRMs, quoting tools, inboxes, phones, forms, schedulers… the usual digital spaghetti.
8 of 9
Do you make repeat offers to past clients?
*
🧠 Yes, at the right time
🤞 Occasionally
😐 Not really
🫠 They usually forget we exist
9 of 9